Coupon Tip: Dealing with cashiers
I have had a lot of run-ins with cashiers who think they shouldn’t accept coupons, some of them are mean, some are confused and some are honestly trying to help out their employer by stopping what they think are unauthorized coupons. There are a couple of ways to handle this. First and foremost, remain calm and try not to get excited or worked up. If this happens to you at particular stores, carry a copy of the coupon policy with you to try and fix these situations easily. Make sure you are familiar with the coupon and the T&Cs printed on it in small print so you can point that out if need be. If the cashier still refuses to help you or take the coupon and you feel you are within the bounds of the coupon policy and the coupon fine print, politely ask to talk to a Manager. This happened to me recently and it reminded me that when you are new to couponing, this can be your worst nightmare and sometimes you assume the cashier knows what they are talking about and back down, without defending your coupon. There is a way to handle it and I highly recommend going up each level as needed to deal with this, until you feel you have a satisfactory response. Several times, I have had to go above the store manager level and have gotten a really great response. Remember to treat everyone politely and be confident in your right to use coupons (as long as you are using them correctly and not trying to trick the system)!